SureStay Hotel by Best Western Helen Downtown

The breakfast overall was good. The only thing that could have made it better was offer a true hot breakfast and ripe, fresh fruits. But the size of the dining location is not conducive to handle a dream table, so I understand why they don't offer hot food. They did however, offer microwaveable options (breakfast sandwiches, oatmeal, etc) which was replenished frequently. The fruit was inedible; bananas were green!

Loved this hotel so much!! my husband and I would definitely stay here again sometime in the future, rooms are clean, great location and the fact that there’s breakfast included is incredible and not to mention theres a microwave and fridge which makes everything super convenient!

I read previous reviews, and they were mostly positive so we decided this Best Western hotel would suit us for our 3 day getaway. The location is great.... just a few minutes stroll to the center of downtown Helen. From the moment we arrived, the entire staff that we encountered was incredibly helpful and friendly. The breakfast area was filled with a nicer variety of food items than the typical continental breakfast served at many hotels like this. Even when we weren't in need of anything, the staff would offer a greeting, and let us know to ask if there was anything we needed. The room was very clean (it passed my white glove test/check when I first went in) and was quite comfortable. As I write this, I am trying to thing of anything I disliked or felt should be better.... can't come up with anything. I appreciated that the hotel accommodated my request for a ground floor room - my 72 year old knees and stairs don't particularly like one another. I would definitely stay here again if we come back to Helen for another visit. Auf Wiedersehen ! :-)

I stayed here with 2 kids for summer vacation and we all had a great time. The pool was nice. Rooms were clean and beds were comfortable. Breakfast was nice, they offered many basic options, waffles, muffins, fruit, biscuit, bagels, apple & orange juice etc... The staff was very friendly and did whatever they could to make sure our stay was comfortable and we were happy. Location is excellent, we walked to many places, it's basically downtown.

The cleanliness is superb at the time we stayed which is interestingly in comparable with other highly rated inns around the area. Beds are comfortable where we roomed in and the bathroom is very clean. The air-conditioning works very well. It's just a few walks away from coffee and ice cream shop using Narr Wegg street behind the hotel. Bodensee restaurant is not far away either. We enjoyed our overnight stay. Thanks.